Refunds Policy
At CalmSoulWell, we are dedicated to providing a personalised and high-quality experience for every guided meditation we create. Due to the custom nature of our product, refunds are not available once payment has been made.
Why Are Refunds Not Possible?
Each meditation is uniquely tailored to the individual’s needs, preferences, and personal details. Once the script is written and the audio is created, the work is specific to the person and cannot be reused or resold. This level of personalisation requires significant time and effort, which is why the payment is non-refundable.
How We Ensure Your Satisfaction
To give you confidence in your purchase and the process, we take the following steps to ensure you are happy with the meditation:
Name Pronunciation Confirmation:
Before payment, we will discuss the preferred name or nickname to be used in the meditation. You will receive a sample clip of the name being read aloud to confirm the pronunciation.Script Review:
After payment, we will create the script for your meditation and share it with you for review. You’ll have the opportunity to suggest adjustments or clarifications to the content to ensure it meets your expectations before we proceed with creating the audio.Transparent Communication:
We will communicate openly throughout the process to ensure your vision and preferences are captured in the final meditation.
What If You Change Your Mind?
If you decide not to proceed with the guided meditation after payment but before the script is approved, we may consider a partial refund at our discretion to cover the work completed up to that point. However, once the script is approved or the audio production has begun, refunds will no longer be available.
Contact Us
If you have any questions or concerns about the process or payment, please feel free to contact us at calmsoulwell@gmail.com before placing your order.
We are committed to creating a meaningful and personalised meditation experience for you or your loved one and will work closely with you to ensure you are satisfied with the result.